Identisys Services
Identisys' professional services optimize your card technology and document processing investments and minimize downtime. Our services mean we’re here to help you every step of the way. We help you install your new system and optimize your use of the newest card technology and document processing to enhance productivity, reduce business risk, and maximize your investment return from day one.
Identisys’ three-step services:
Step 1: Verification of receipt and condition of all boxes and components, verification of the availability of adequate site and power on location, unpacking of systems, modules and components, and verification of product numbers matching order and shipping list.
Step 2: Set-up and connect all peripherals, verification of system start up and log in, verification of data transfer from customer data files and testing.
Step 3: Training of staff to use the equipment effectively and efficiently and prevent unnecessary problems or down periods. Preventive maintenance is an important part of our business philosophy.
Maintenance and repair
Identisys maintenance and repair services help maximize system uptime through rapid response and resolution services and direct contact to our engineer support team. Our technical specialists are always on standby to provide our quality service and assist you if you encounter any problems operating the terminals.
Keeping your system up and running is made easy with Identisys maintenance and repair service. Remote diagnosis is one of the most efficient ways to quickly resolve a problem, if this is not possible, Identisys can dispatch a qualified technician to your location to solve the problem; for time critical systems we can have an engineer on-site in less than 24 hours* after the problem is diagnosed.
*Nairobi only
